Most merchants don't need another agency that pulls them into a project-management maze.
They need real help, fast. The Merchant Support Membership replaces hourly quoting,
freelancer wrangling, and project overhead with one predictable monthly fee.
Lifecycle campaigns and Klaviyo flow buildouts, Meta & Google Ads campaign management,
content strategy and copywriting, organic social planning, and cross-channel reporting — done for you.
Detailed side-by-side of what each tier covers and how it operates day-to-day.
Feature
Essential
Builder
Growth
Partner
Customizer (theme & layout)
Admin (products, nav, shipping, tax)
Apps (config & tweaks)
Klaviyo (flows, templates, forms)
Code editor (Liquid, CSS, JS)
—
Custom code (sections, blocks)
—
Automation (Flow, Zapier, scripts)
—
Multi-market & multi-currency
—
—
Custom checkout
—
—
New site builds
—
—
Priority support / fast lane
—
—
Unlimited task concurrency
—
—
—
Operations
Turnaround target
~1 week
~1 week
1–3 days
Objective-based
Concurrency
1 task
1 task
2 tasks
Unlimited (reasonable scope)
Communication
Email + Basecamp
Email + Basecamp
Email + Basecamp
Email + Basecamp / your tools
Support cadence
Monthly call
Bi-weekly calls
Weekly calls
Weekly calls
Billing options
Annual or Quarterly
Annual / Quarterly / Monthly
Annual / Quarterly / Monthly
Annual / Quarterly / Monthly
Emergency support
Yes
Yes
Yes
Yes
Pause or cancel anytime
Yes
Yes
Yes
Yes
Words from people we've worked with.
"Brendan is an outstanding developer and strategic partner I've had the privilege of working with across three brands in my career."
Alejandra Tenorio
VP Digital + Ecommerce, RMS Beauty
"Exceptional work! Our website is receiving fantastic feedback, all thanks to Three Acres' phenomenal design and development skills."
Castelli Milano Canada
"Working with Brendan on the back end of our Shopify store(s) has been an absolute game changer."
Melissa Meathrel
Controller, DVine Laboratories
"His expertise and calm demeanor made what could have been a stressful process feel manageable."
Colin Broadbelt
Owner, Therapeutic Sleep Solutions LLC
Free download
Not sure where to start?
Grab the Shopify Store Self-Audit — a metrics-based checklist for founders and small teams.
A short, practical guide that uses Shopify Sidekick to surface how your store is actually performing.
✓Non-obvious checkout settings that quietly leak revenue.
✓What to fix first — ranked by impact and effort.
Frequently asked.
What is the Merchant Support Membership?
Our Merchant Support Membership lets Shopify merchants request unlimited tasks for their store on a monthly basis for a flat fee. No hourly billing, no project-by-project quoting, no scope sprawl.
What counts as a "request"?
Think of a request as your personal to-do item, but for us to tackle. You tell us what you need fixed, optimized, or built on your store, and we get it done — quickly and efficiently.
Why wouldn't I just hire a freelancer?
A membership gives you predictable costs, unlimited requests, consistent quality from one team that knows your store, quick turnaround, simple communication, and expertise on demand. No re-onboarding, no surprises, no orphaned projects.
How quickly will my requests be completed?
It depends on complexity, but most tasks are completed within 2–3 days. Larger items follow the turnaround target of your tier.
What types of requests are included?
Theme customizations, app integrations, performance optimizations, admin work, Klaviyo / email automation, custom Liquid/CSS/JS, and more. Your tier determines which categories are included — see the comparison above.
Are there requests that aren't included?
Building entirely new stores or doing extensive migrations are usually considered projects rather than ongoing tasks. The Growth and Partner tiers include new site builds; smaller plans can scope projects separately.
What if I have an urgent request?
Tell us. Every plan includes emergency support. Higher tiers include priority handling and faster turnaround.
Can you white-label this service?
Yes — agencies can use the Partner plan to embed Three Acres into their own client work, billed under their brand.
I like the idea, but I'm not sure where to start.
Start with the free Shopify Self-Audit. Run through it, identify the biggest gaps in your store, and book a discovery call to talk through what tier makes sense.
Book a discovery call.
30 minutes, no pitch. We'll talk through your store, what's getting in the way, and which
tier is the right starting point.